Inter-Personal Socialisation in Knowledge Transfer: Encouraging Personal ICT Use

Knowledge transfer and effective knowledge resource management facilitates organisations to innovate and develop new products and services. The knowledge transfer and creation processes require formal and informal networks and relationships. While the need for formal knowledge transfer networks may receive organisational attention, informal inter-personal networks, relationships and friendships also play an important role in knowledge transfer and creation. This paper suggests that rather than attempting to eliminate social activity such as personal use of information and communications technologies, socialisation activity should be encouraged to help build a culture of knowledge sharing and innovation.